Do you have a question?

Frequently asked questions

Where can I find the user manual of my pan?

The users manual can be found on our website on the product specific page, but also on the Service portal under ‘download manuals‘.

(only in Dutch language pages)

What is the advantage of stainless steel handles compared to plastic handles?

In the BK assortment we have cookware & fryware ranges with stainless steel handles and with plastic handles. Stainless steel handles are more heatconductive, but they also have some advantages:

  • The grips, long handles and lid knobs cannot discolour.
  • The grips, long handles and lid knobs are more resistant to the agressive dishwasher detergents and therefore also more dishwasher safe.
  • The grips, handles and lid knobs cannot burn due to a high setting of the heatsource and better heatresistant in the oven.

My lid, handle, handle or lid knob is broken. What can I do now?

BK provides a two-year guarantee with regard to defects in materials, construction and workmanship. Damage resulting from an accident, improper use or wear and tear through daily use are not guaranteed.My lid, handle, handle or knob is broken. What can I do now?. In this case you can so unfortunately not claim warranty. You can for many BK series a new lid or grip. Please have a look at our components.You'll find also components of some older BK series.Handles or lids are not available for all older series. Is your serie is not there? Unfortunately, there is no longer a separate component for that serie.

Has your lid or handle broken due to material, construction and finishing errors? Then contact the service department via  contact form.

View all frequently asked questions

Cannot find your question?

Contact our customer service, available from Monday till Thursday from 10:00-12:30 and from 14:00-16:30 and Friday from 09:00-13:00.

+31 174 203 062 More contact options


More service