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Frequently asked questions

Where can I find the user manual of my pan?

The users manual can be found on our website on the product specific page, but also on the Service portal under ‘download manuals‘.

(only in Dutch language pages)

Can I still order spare parts for my pans?

Yes, of course, you can find for many BK ranges a new lid of handle, all the parts that are available here components. Older BK ranges are included. If your set of pans is not included on this page, we no longer stock spare parts for it.

What is the advantage of stainless steel handles compared to plastic handles?

In the BK assortment we have cookware & fryware ranges with stainless steel handles and with plastic handles. Stainless steel handles are more heatconductive, but they also have some advantages:

  • The grips, long handles and lid knobs cannot discolour.
  • The grips, long handles and lid knobs are more resistant to the agressive dishwasher detergents and therefore also more dishwasher safe.
  • The grips, handles and lid knobs cannot burn due to a high setting of the heatsource and better heatresistant in the oven.

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Cannot find your question?

Contact our customer service, available from Monday till Thursday from 10:00-12.30 and from 14:00-16.30 and Friday from 09:00-13:00.

+31 15 202 6142 More contact options


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