Guarantee

Guarantee

BK gives two years guarantee with regard to defects in materials, construction and workmanship. Damage resulting from an accident, improper use or wear and tear through daily use are not guaranteed.

PLEASE NOTE: The guarantee period of two years offered is without prejudice to the statutory guarantee which you are entitled to as a consumer.

BK provides a longer guarantee on specific products. Instead of 2 years, this can be as long as 15 or 30 years or a lifelong guarantee. This information is given in the description of the product range concerned.

2 years manufacturer's guarantee is standard for all products

15 years manufacturer's guarantee applies for all BK saucepans.
15 years implies that the statutory guarantee period of 2 years manufacturer's guarantee is extended to 15 years.

30 years manufacturer's guarantee applies for BK Innovita (the steel body, other parts 2 years standard guarantee).
30 years means that the statutory guarantee period of 2 years manufacturer's guarantee is extended to 30 years.

Lifelong guarantee
applies for

  • BK cutlery
  • BK Chinese Wok 3-Ply
  • BK Royal Dutch Oven (for cast iron pan BK lifelong guarantee; for ceramic lid and Knob standard 2 years guarantee)
  • BK Prestige pan range.
    "Lifelong guarantee" means that the statutory guarantee period of 2 years manufacturer's guarantee is extended to the life of the product concerned.

 

 

What is "statutory guarantee"? Statutory guarantee means that a product should do that which can reasonably be expected of it by the consumer.

Am I obliged to send you the BK guarantee card?

No. The purchase invoice is the statutory guarantee certificate, even if you do not send us the BK guarantee certificate. Sending it is not obligatory. We strongly recommend you save the purchase invoice with due care as it is, in principle, not possible to make a claim to the guarantee without it. The date of purchase is the date on which the 2 years guarantee period starts

I have purchased something I would like to return.

Under European conditions the delivery may be returned within 14 days and you will be reimbursed. Read more here.