Guarantee

BK gives two years guarantee with regard to defects in materials, construction and workmanship. Damage resulting from an accident, improper use or wear and tear through daily use are not guaranteed.

Please note: The guarantee period of two years offered is without prejudice to the statutory guarantee which you are entitled to as a consumer.

BK provides a longer guarantee on specific products. Instead of 2 years, this can be as long as 15 or 30 years or a lifelong guarantee. This information is given in the description of the product range concerned.

2 years manufacturer's guarantee

2 years manufacturer's guarantee is standard for all products

15 years manufacturer's guarantee

15 years manufacturer's guarantee applies for all BK saucepans.
15 years implies that the guarantee period of 2 years manufacturer's guarantee is extended to 15 years.

30 years manufacturer's guarantee

30 years manufacturer's guarantee applies for BK Innovita (the steel body, other parts 2 years standard guarantee).
30 years means that the guarantee period of 2 years manufacturer's guarantee is extended to 30 years.

Lifelong guarantee

Lifelong guarantee applies for

  • BK cutlery
  • BK Chinese Wok 3-Ply
  • BK Royal Dutch Oven (for cast iron pan BK lifelong guarantee; for ceramic lid and Knob standard 2 years guarantee)
  • BK Prestige pan range.
  • "Lifelong guarantee" means that the guarantee period of 2 years manufacturer's guarantee is extended to the life of the product concerned.

What is "statutory guarantee"?

Statutory guarantee means that a product should do that which can reasonably be expected of it by the consumer.

Statutory guarantee means that a product should do that which can reasonably be expected of it by the consumer.

No. The purchase invoice is the statutory guarantee certificate, even if you do not send us the BK guarantee certificate. Sending it is not obligatory. We strongly recommend you save the purchase invoice with due care as it is, in principle, not possible to make a claim to the guarantee without it. The date of purchase is the date on which the 2 years guarantee period starts

Can I register online?

Yes, this is possible. By filling in our online product registration form.

The advantages of online registration:

  • Full product support
  • The latest news about the products of BK*
  • Tips and inspiration*
  • Special discounts*
  • Stay up-to-date and join the conversation with numerous cooking topics*
  • Benefit as one of the first of our discount promotions*

* only if you have indicated this option.

I have purchased something I would like to return.

Under European conditions the delivery may be returned within 14 days and you will be reimbursed. Read more here.