Other questions

Other questions
Where can I find the user manual of my pan?

The users manual can be found on our website www.bk.nl on the product specific page, but also on the Service portal under ‘download manuals‘.

(only in Dutch language pages)

What is the advantage of stainless steel handles compared to plastic handles?

In the BK assortment we have cookware & fryware ranges with stainless steel handles and with plastic handles. Stainless steel handles are more heatconductive, but they also have some advantages:

  • The grips, long handles and lid knobs cannot discolour.
  • The grips, long handles and lid knobs are more resistant to the agressive dishwasher detergents and therefore also more dishwasher safe.
  • The grips, handles and lid knobs cannot burn due to a high setting of the heatsource and better heatresistant in the oven.

My lid, handle, handle or lid knob is broken. What can I do now?

BK provides a two-year guarantee with regard to defects in materials, construction and workmanship. Damage resulting from an accident, improper use or wear and tear through daily use are not guaranteed.My lid, handle, handle or knob is broken. What can I do now?. In this case you can so unfortunately not claim warranty. You can for many BK series a new lid or grip. Please have a look at our components.You'll find also components of some older BK series.Handles or lids are not available for all older series. Is your serie is not there? Unfortunately, there is no longer a separate component for that serie.

Has your lid or handle broken due to material, construction and finishing errors? Then contact the service department via  contact form.

There are stains on my pan. Why is this and how can I prevent this?

The 'spots' in your pan are caused by 'flash'-rust (surface rust). This form of rust is caused by small rusty parts in the surroundings of the product, contact with different steel products or by rust on other products. You can think of a rusty peeler which is washed at the same time in the dishwasher.
This surface rust can easily be removed with a soft cloth and a stainless steel cleaner. For example BK Stainless Steel Cleaner.
If maintenance of the pans has been neglected the damages will be permanent. Fly-rust is not covered by our garantuee.

Does it matter how high I turn up the heat?

Yes, it is advisable to always keep the flame under the bottom of the pan. Choose the gas ring that corresponds with the pan's base size. The tips of the gas flame are the hottest and if the ring is (too) large, the grips or handle will become hot. As soon as the food is boiling, you can lower the flame.

Where can I order a new handle or lid knob for a casserole?

These can be ordered on bk.nl under the heading  components . You can also find a number of older parts BK series. Unfortunately, there are not all older series still handles or lids. Is your series not listed? Then there is unfortunately no los part more for that series.

My stainless steel lid is discolored. Is this covered by warranty?

No, this is not covered by warranty.This is not a construction, material or manufacturing defect.

Discolouring is a result of overheating, for instance if the lid is placed on a hot heat source by accident or if a lid is used that is too big for the pan. Unfortunately, this discolouring is irreversible but the lid can still be used. You can optionally order a replacement lid.

How come my stainless steel pan shows discoloration?

Rainbow discolorations or white dots can occur in a stainless steel saucepan. It is a reaction of the pan with mainly starchy ingredients such as pasta, legumes and potatoes. These discolorations are harmless and fall under user traces.

The discolorations are very easy to remove with cleaning vinegar and a paper towel or sponge. You can also opt for a stainless steel cleaner, such as the BK stainless steel cleaner. Use a soft cloth or the soft side of a sponge for this.

How do I remove glue residue from stickers on my pan?

Glue residue can easily be removed in two ways:

  • First, try putting a little (olive) oil on some kitchen roll and gently rubbing it. This should gradually remove the glue residue.
  • If this doesn't work, you can try using sticker remover. Repeat the cleaning process until all the marks are gone. Make sure to then wash the pan well before use.


Many of our sales points choose to present our cooking utensils without packaging in the shop. To ensure that our brand name remains visible, we place a sticker with our logo on the exterior and an inlay with product information inside the pan. In most cases, these stickers should be easy enough to remove but if the pan was produced more than a year beforehand, this may be a little more difficult.

The stainless steel handle of my pan becomes hot. How is this possible?

The BK assortment includes pan series with stainless steel and synthetic grips. Despite the heat conducting properties of stainless steel grips or handles, these offer advantages compared with synthetic grips, for example:

  • The grips, handles and lid handles cannot discolour.
  • The grips, handles and lid handles can better withstand the aggressive effects of dishwasher detergents.
  • The grips, handles and lid handles cannot burn if a heat source is set too high.
  • The pans with stainless steel handles and grips can be used in the oven.



Just like the stainless steel or aluminium from the pan series, stainless steel grips or handles have heat conducting properties. This can cause handles or grips to become warm or hot. We therefore recommend that you use pan holders or oven gloves when using the pans. This information can be found in the user manual for your pan.

 

TIP! Do you cook on gas?

It is important, when using a gas hob, that the tips of the gas flame remain within the diameter of the base of the pan as these are the hottest parts of the flame. If the flame is too high, the grips will become hot.

Can I switch from hob (for example gas hob to induction hob) and still make use of my pans?

Changing heat sources is no problem provided the pans are suitable for the heat sources used. We recommend that you follow the tips below:

 

  • If you switch to an induction heat source, it is important that the base of the pan is magnetisable. You can easily test this yourself. If a magnet sticks to the bottom of the pan, this means it is suitable for induction.
  • When pans are used on gas for a long time, they may become concave or convex and, consequently, the induction plate may not switch on. Furthermore, the pan will not be stable on a glass cooking plate, making cooking difficult.
  • The base of a pan can become damaged when it is moved on a gas stove's pan supports and this can lead to scratches on a glass cooking plate. If you cannot feel any damage to the bottom of the pan, it is fine to use.

 

Please note: sliding a pan on a glass plate can always cause scratches, for instance if there is a grain of sand between the pan and the glass plate.

Where can I order a new handle for my frying pan?

You can order a new stem on the 'components' pagina on bk.nl.

'Breaking an egg' / burning on of ingredients on the exterior.

Ingredients can sometimes accidentally come into contact with the exterior of the pan. If this happens, clean the outside of the pan immediately with a scouring pad and a mild detergent. If you do not do this straight away, the ingredients may burn onto the outside coating. Unfortunately, these instances are not covered by the guarantee. Guarantee concerning workmanship, manufacturing and material defects.

 

How do I know whether my pan is suitable for induction cooking?

If you switch to an induction heat source, it is important that the base of the pan is magnetisable. You can easily test this yourself. If a magnet sticks to the base of the pan, this means it is suitable for induction.

How can I prevent rattle of glass lids, since they do not have a steam hole?

None of the glass lids in the current assortment have a vent hole. Because a glass lid is heavier that a steel lid, there is less chance that the lid will 'rattle'. Because there is a higher chance of a sudden crack appearing in a glass lid that has a vent hole, we do not insert these in glass lids.

 

The problem is actually different. If the lid still rattles it could mean that:

  • There is too much water in the pan
  • The pan is too full and it would be better to use a bigger pan
  • The diameter of the cooking zone is too big
  • The heat source cannot be set low enough
  • Or a combination of the above

My glass lid is attacked. Is this covered by warranty?

No, this assessment is not covered by the guarantee. This is because it is the result of glass corrosion. This is caused by cleaning the lid in the dishwasher.

This wear of glass cannot be prevented with dishwasher use. It is caused by various factors such as the hardness of the water and the amount of dishwashing detergent. Wear and tear is not covered by our warranty conditions. You can order new lids. View the BK components for this.

 

The coating (PTFE) on my pan is coming off/there are scratches on my PTFE layer

Accidentally consuming particles of coating from the pan is not damaging to your health.

The coating contains no toxic components that can be absorbed by the body. If the coating does comes off, it will be in the form of flakes. If this accidentally ends up in the food, it will be discharged from the body in the normal way. The damaged coating will reduce the non-stick effect of the pan and may cause your food to burn more easily, possibly resulting in carcinogenic PAKs (Polycyclic Aromatic Hydrocarbons) being present on the food (like on the BBQ).

For this reason, we recommend that you always use wooden or synthetic spatulas in your non-stick pans to prevent damage. Scratches and damage to your non-stick coating are considered normal wear and tear and are therefore not covered by the guarantee.

My glass lid has cracked. What can I do?

Hopefully nobody was hurt and you were not too shocked. Although it is safety glass, the glass stays and can break. Unfortunately, there is not always an identifiable cause.

BK provides a two-year guarantee with regard to defects in materials, construction and workmanship. Damage resulting from an accident, improper use or wear and tear through daily use are not guaranteed. In this case you can unfortunately not claim warranty. You can order a new lid for many BK series. View our components.

 

My pan is suitable for induction cooking, why won't my induction plate switch on?

The induction hob is divided into different cooking zones, each of which is suited to a particular diameter of pan. Information concerning this division and the minimum diameter your cooking zone needs in order to function can be found in the induction hob's instruction manual. This can differ between brands and types of induction hob.

An induction hob's coil needs a minimum surface area in order to switch on. That's why it is important that the base of the pan is the same size as the cooking zone. If the zone used is too big for the pan, the hob may not be able to locate the pan and won't switch on.

Please note:

The diameter of the induction base needed can differ in relation to the type of pan, even though the size of the pan is the same (due to different manufacturing techniques). Because of this, the induction hob may switch on when using one pan and not when using another.

My pans make a noise on the induction plate/resonance

Every now and then a pan will make a noise when used in combination with an induction plate. This is known as resonance. There is nothing wrong with either the induction plate or the pan, however, this specific combination (the pan concerned and the plate) causes a noise. This resonance is usually unavoidable. In cases like this, often the only solution is a new pan.

What is the difference between the different non-stick coatings?

For every cooking pleasure, the perfect pan We have designed the ideal frying pan for each of your dish. For example; with the ceramic frying pan you turn your potatoes easily crispy golden brown. Use the non-stick coating to fry delicate foods such as eggs and fish.

 

3-ply, perfect for searing steak!

Properties

  • Lifelong cooking pleasure
  • Perfect for frying at high temperatures
  • Unique relief base for perfect frying

 

The classic non-stick pan perfect for fish!

Properties

  • Superior non-stick qualities
  • Low-fat cooking
  • Dishwasher proof

 

Modern non-stick coating perfect for fried eggs!

Properties

  • Modern granite look
  • Low-fat cooking
  • Dishwasher proof

 

Ceramic perfect for potatoes and vegetables!

Properties

  • Suitable for extremely high temperatures
  • Durable coating: highly scratch-resistant
  • Golden crust

 

 

How do I prevent my food from sticking?

Are you burning a frying pan or frying pan? Below are a few tips on how to prevent meat from sticking in your pan. Do you want tips on how to prepare other ingredients in your BK pan? Then view the video instructions.

  1. Remove the meat from the fridge in time.
  2. Pre-heat the pan on a medium heat.
  3. Then add butter or oil to the pan and allow it to heat up.
  4. Put the meat in the pan.
  5. The meat tends to stick to the base but simply leave it rest; the meat will release by itself when it is OK.
  6. Lower the heat source to ensure that the meat doesn't burn.
  7. Fry the other side and turn the meat regularly, so it is evenly cooked.
  8. Fry the meat to your liking. If you are simmering/stewing your meat, make sure to add enough liquid. Place the lid on the pan and lower the heat source to a minimum.

The above tips also apply to other ingredients. When making sauces, it is important to stir the contents of the pan regularly and to make sure you choose the correct size of heat source.

There are white spots on the interior of my pan. Why is this and how can I delete it?

The white spots are the pan's reaction to water, limescale in the water, salt or detergent added to the water. This type of discoloration is completely harmless, is caused by everyday wear and tear and is therefore not covered by the guarantee.
The discoloration can easily be removed using cleaning vinegar and a washing up brush. You can also use a stainless steel cleaner such as de BK stainless steel cleaner.

What is the guarantee period on this product?

BK gives two years guarantee with regard to defects in materials, construction and workmanship. Damage resulting from an accident, improper use or wear and tear through daily use are not guaranteed.

PLEASE NOTE: The guarantee period of two years offered is without prejudice to the guarantee which you are entitled to as a consumer. In plaats van BK provides a longer guarantee on specific products. Instead of 2 years, this can be as long as 15 or 30 years or a lifelong guarantee. This information is given in the description of the product range concerned.

2 years manufacturer's guarantee
Is standard for all products.


10 years manufacturer's guarantee
BK Supreme stew pot serie


15 years manufacturer's guarantee
Applies for all BK saucepans
*15 years implies that the guarantee period of 2 years manufacturer's guarantee is extended to 15 years.


30 years manufacturer's guarantee
Applies for BK Innovita (the steel body, other parts 2 years standard guarantee)
*30 years means that the guarantee period of 2 years manufacturer's guarantee is extended to 30 years

 

Lifelong guarantee

BK Cutlery
BK Chinese Wok 3-Ply
BK Royal Dutch Oven (for cast iron pan BK lifelong guarantee; for ceramic lid and Knob standard 2 years guarantee)
BK Prestige pan range

*Lifelong guarantee means that the guarantee period of 2 years manufacturer's guarantee is extended to the life of the product concerned.

Am I obliged to fill out the BK guarantee card?

No, you are not obliged to send us the guarantee card. Your purchase receipt is the statutory proof of guarantee. We strongly recommend you save the purchase invoice with due care as it is, in principle, not possible to make a claim to the guarantee without it. The date of purchase is the date on which the guarantee period starts. If you send us the BK guarantee card, we advise you to include a copy of the receipt and keep the original.

Do I need my proof of purchase to claim my warranty?

Yes, your proof of purchase is the legal guarantee certificate, even if you do not send the BK guarantee card. Always send a copy of your receipt. Save the original well!

You are not required to send your guarantee card. We strongly recommend you to save the purchase invoice with due care as it is, in principle, not possible to make a claim to the guarantee without it.The date of purchase is the date on which the guarantee period starts. If you send us the BK guarantee card, we would advise you to add a copy and receipt and keep the original.

What is the best way to send you a photo when I have a question or a complaint?

Have you been in contact with us before?


Send your photo by e-mail with the previous e-mail exchange. This way we can help you the best and the fastest. Make sure that the photo is not larger than 5MB, otherwise our server cannot process the email with the photo.
 

Have you not been in contact with us before?


If you have not had any contact with our customer service before, we recommend you to fill in the contactform on the site first.

Can I still order spare parts for my pans?

Yes, of course, you can find for many BK ranges a new lid of handle, all the parts that are available here components. Older BK ranges are included. If your set of pans is not included on this page, we no longer stock spare parts for it.