FAQ

Pots
Where can I find the user manual of my pan?

The users manual can be found on our website www.bk.nl on the product specific page, but also on the Service portal under ‘download manuals‘.

(only in Dutch language pages)

Can I still order spare parts for my pans?

Yes, of course, you can find for many BK ranges a new lid of handle, all the parts that are available here components. Older BK ranges are included. If your set of pans is not included on this page, we no longer stock spare parts for it.

What is the advantage of stainless steel handles compared to plastic handles?

In the BK assortment we have cookware & fryware ranges with stainless steel handles and with plastic handles. Stainless steel handles are more heatconductive, but they also have some advantages:

  • The grips, long handles and lid knobs cannot discolour.
  • The grips, long handles and lid knobs are more resistant to the agressive dishwasher detergents and therefore also more dishwasher safe.
  • The grips, handles and lid knobs cannot burn due to a high setting of the heatsource and better heatresistant in the oven.

All questions about Pots
Frying pans, Dutch ovens and griddles
Where can I find the user manual of my pan?

The users manual can be found on our website www.bk.nl on the product specific page, but also on the Service portal under ‘download manuals‘.

(only in Dutch language pages)

Can I still order spare parts for my pans?

Yes, of course, you can find for many BK ranges a new lid of handle, all the parts that are available here components. Older BK ranges are included. If your set of pans is not included on this page, we no longer stock spare parts for it.

My lid, handle, handle or lid knob is broken. What can I do now?

BK provides a two-year guarantee with regard to defects in materials, construction and workmanship. Damage resulting from an accident, improper use or wear and tear through daily use are not guaranteed.My lid, handle, handle or knob is broken. What can I do now?. In this case you can so unfortunately not claim warranty. You can for many BK series a new lid or grip. Please have a look at our components.You'll find also components of some older BK series.Handles or lids are not available for all older series. Is your serie is not there? Unfortunately, there is no longer a separate component for that serie.

Has your lid or handle broken due to material, construction and finishing errors? Then contact the service department via  contact form.

All questions about Frying pans, Dutch ovens and griddles
Kitchenware
How do I know whether my pan is suitable for induction cooking?

If you switch to an induction heat source, it is important that the base of the pan is magnetisable. You can easily test this yourself. If a magnet sticks to the base of the pan, this means it is suitable for induction.

May my Excellent knives in the dishwasher?

No, it is recommended to wash the BK Excellent knives by hand.

What is the composition of the Excellent knife block?

The Excellent knife block is 13-part and consists of the following parts:

  • 1x Paring knife 8.6 cm
  • 7x Tomato / Steak knife 11.2 cm
  • 1x Meat knife 20 cm
  • 1x Bread knife 20 cm
  • 1x Chef's knife 14 cm
  • 1x Chef's knife 20 cm
  • 1x Knife block

Cutlery
There are stains on my kitchen knife

The 'spots' in your pan are caused by 'flash'-rust (surface rust). This form of rust is caused by small rusty parts in the surroundings of the product, contact with different steel prodocts or by rust on other products. Tip! Place your knives in each independently dry back in your knife block.

You can easily remove this surface rust yourself with a soft cloth and a cleaning agent especially for steel or stainless steel such as Hagerty Metal Polish of BK Stainless Steel Cleaner. Fly-rust is not covered by our garantuee.

Perhaps unnecessarily: kitchen knives are not suitable for cleaning in the dishwasher. Due to the aggressive effect of dishwashing detergent, both the blade and the handle are affected.

Can my Skills knives be put in the dishwasher?

No, the Skills knives should not be cleaned in the dishwasher.

The blade of my knife is broken

The blades of knives can become damaged over time due to being dropped, banged or because they move about in the cutlery drawer. This can result in hairline cracks. The hairline cracks can result in what appears to be a sudden breakage. These breakages cannot be repaired. Such breakages are not covered by the guarantee but are considered normal wear and tear. Guarantee concerning materials, construction and workmanship defects.

In order to ascertain whether one of the aforementioned is the case, we would appreciate a photo of the damaged surface (the narrow part where the piece is missing). In the case of hollow-handled knives (where the knife is not forged out of one piece but is made up of a separate handle and blade), it is possible to fit a new blade on some knife models. The new blades may be slightly different to the old ones.

All questions about Cutlery
Other questions
Where can I find the user manual of my pan?

The users manual can be found on our website www.bk.nl on the product specific page, but also on the Service portal under ‘download manuals‘.

(only in Dutch language pages)

Can I still order spare parts for my pans?

Yes, of course, you can find for many BK ranges a new lid of handle, all the parts that are available here components. Older BK ranges are included. If your set of pans is not included on this page, we no longer stock spare parts for it.

What is the advantage of stainless steel handles compared to plastic handles?

In the BK assortment we have cookware & fryware ranges with stainless steel handles and with plastic handles. Stainless steel handles are more heatconductive, but they also have some advantages:

  • The grips, long handles and lid knobs cannot discolour.
  • The grips, long handles and lid knobs are more resistant to the agressive dishwasher detergents and therefore also more dishwasher safe.
  • The grips, handles and lid knobs cannot burn due to a high setting of the heatsource and better heatresistant in the oven.

All questions about Other questions